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Serving Dedham, MA and surrounding areas. (781) 410-0722
Effective Date: January 1, 2026
By using the website located at dedhamconcrete.com or by engaging Dedham Concrete ("we," "us," or "our") for any concrete contracting services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
Dedham Concrete provides residential and commercial concrete contracting services in Dedham, MA and surrounding communities. Services include but are not limited to concrete driveway building, patio construction, stamped concrete, sidewalks, garage floors, retaining walls, foundations, footings, pool decks, and concrete cutting. The specific scope of work for each project is defined in a written estimate or contract provided before work begins.
All estimates we provide are based on an on-site assessment and are valid for 30 days from the date issued unless otherwise noted in writing. Estimates are not final contracts. A written agreement signed by both parties is required before work begins.
Prices may change if site conditions discovered during work differ materially from what was observed during the estimate. If additional work or materials are needed, we will notify you before proceeding and provide a written change order. No additional charges will be applied without your authorization.
We do not provide binding price quotes by phone without a site visit. Any pricing discussed verbally before a site assessment is for general budgeting purposes only and is not a commitment.
Concrete work is weather-dependent. We reserve the right to reschedule any job if weather conditions would compromise the quality of the work, including temperatures below 40 degrees Fahrenheit, forecasted rain during the pour, or high winds. We will notify you as early as possible if a reschedule is necessary.
If you need to cancel or reschedule a confirmed job, please notify us at least 48 hours in advance by phone or email. Cancellations made with less than 48 hours notice may result in a fee to cover material orders and crew scheduling costs already committed for your project. The specific amount, if any, will be outlined in your written agreement.
We reserve the right to cancel or decline any project at our discretion, including situations where site conditions pose a safety risk or where permit approvals have not been obtained.
Payment terms are specified in your written project agreement. In general, a deposit may be required before work begins, with the remaining balance due upon project completion. We accept payment by check, cash, or other methods agreed upon in writing.
Final payment is due on the day the project is completed unless a different schedule is agreed to in writing. Unpaid balances after 30 days may be subject to a late fee as specified in your contract.
Concrete work requires full payment before any warranty or guarantee obligations apply. Projects with outstanding balances are not covered under any workmanship commitments.
For projects that require a building permit, we will obtain the necessary permit on your behalf as part of the project scope. Permit fees are typically passed through to you at cost and itemized on your estimate. In some cases, permit approval timelines are outside our control and may affect project start dates. We will keep you informed of the permit status throughout the process.
We stand behind our work. If a defect in workmanship is identified within the warranty period specified in your written agreement, we will return to evaluate and address the issue at no additional charge. Warranty coverage applies to defects caused by installation, not to normal wear, freeze-thaw cracking in areas with unsuitable base conditions not disclosed before the estimate, or damage caused by third parties or improper customer use.
Concrete is a natural material and minor surface cracking over time is normal and expected. The warranty does not cover hairline shrinkage cracks that do not affect the structural integrity or function of the work. Your written agreement will specify the warranty terms applicable to your project.
To the maximum extent permitted by applicable law, Dedham Concrete shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or website, including but not limited to lost profits, loss of use, or property damage not directly caused by our negligence.
Our total liability for any claim arising out of a specific project shall not exceed the total amount paid by you for that project. This limitation applies regardless of the legal theory under which the claim is made.
Except as expressly stated in a written project agreement, our website and any general information we provide are offered "as is" without warranties of any kind, express or implied. We make no representations regarding the accuracy or completeness of general information on our website. Nothing on this site constitutes legal, structural, or engineering advice.
If a dispute arises from our services or these terms, we ask that you first contact us directly at sales@dedhamconcrete.com or (781) 410-0722 so we can attempt to resolve the matter in good faith. Most concerns can be addressed quickly when both parties communicate directly.
If direct resolution is not possible, disputes shall be resolved through binding arbitration conducted in Dedham, MA, under the rules of a mutually agreed arbitration provider. Each party shall bear their own costs unless the arbitrator determines otherwise. Class action claims are waived to the extent permitted by law.
These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any legal action not resolved through arbitration shall be brought exclusively in the courts of Massachusetts.
We reserve the right to update or modify these Terms and Conditions at any time. Changes take effect when posted on this page with an updated Effective Date. Continued use of our website or services after a change is posted constitutes acceptance of the revised terms. We encourage you to review this page periodically.
Questions about these Terms and Conditions can be directed to: